Programs Stop Responding Windows 10

I have installed Windows 10 via the free install that was offered last year.I had no issues and everything worked until around April this year after an update.I start the computer, log in and everything works for a while and then for some reason I can not open the Start menu with either mouse or keyboard. I can open Word which is in my task bar, I can open a doc but cannot do anything else in Word. Cortana wont open etc. I have Chrome on the task bar which still is active.I can right click on Start and click restart and then I'm back to it working, everything is fine until it freezes again.

RespondingWindows

The tech guy reckoned it was my mouse (it wasn't), then some programs which he got rid of (it wasn't) so $110 dollars later I'm still looking for help.I cant access the programs using touch screen either.Is there any way to either fix this and find out what it causing it? This is common problem for windows 10. I face this same problem start menu issue about 2 times.

Programs Stop Responding Windows 10

All Programs Stop Responding Windows 10

Search a lot and found many solution which fixed for others but not work for me any solution.after i create a new user and delete old user it's working fine on new user profile. I moved user data to new user profile. Before delete user copy it's data if you need any.I suggest first try following step by step solution if not work then you need to create new userNote: If you need profile data copy others drive user dataDO NOT NEED TO REINSTALL.